Returns & Exchanges
We want you to be fully satisfied with your rock gear, which is why we offer a 30-day return policy for all unworn and unwashed apparel items. If your order isn't a perfect fit or doesn't meet your expectations, our streamlined process makes exchanges and refunds simple.
Initiate Your Request
Log in to our returns portal using your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship It Back
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse team inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing